Katherine Johns-Galvin
Graduate Student at Central Connecticut State University Studying Global Sustainability
RESUME
Personal & Professional
info
I have worked in the insurance industry in and around Hartford for twenty years. I have also obtained two degrees while working full time and have maintained a deep committment to serve others in my community. I am a regular volunteer with Hartford Area Habitat for Humanity and have worked as both a volunteer builder and fundraiser as a member of the Women Build Committee. In 2011 I volunteered with Global Habitat for Hamanity on a week long build in Eleele, Kauai and in 2012 I obtained my certification as a Global Habitat for Humanity Trip Leader. I have also volunteered at a local church serving weekly meals to those in need. In 2009 I spent a week volunteering on a Native American reservation in La Push, WA with the Global Citizens Network.
Work
experience
Contractor/Owner Level Plane Carpentry
Feb 2016 – Present
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All aspects of home remodeling/repair
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Demolition, framing, tiling, flooring, painting, decking, siding, fixture installation, cabinet installation, trim work.
Systems Analyst - Prudential Insurance Company
Jan 2013 – December 2015
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Elicit and document business requirements and uses cases for projects and production support items for web-based applications
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Collect and analyze data to prepare for business transition
IT eBusiness Business Consultant - The Hartford
2007-2012
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Elicit and document business requirements and uses cases for projects and production support items for web-based applications
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Facilitate reviews of all project and production support requirements with both business and IT representatives
Business Consultant Forms Management - The Hartford
2004 - 2007
Acted in capacity of Business Project Manager for implementation of redesigned and enhanced Individual Annuity form website.
Business Analyst – Technical and Production Support Team - The Hartford
2002 - 2004
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Subject Matter Expert responsible for identification, documentation and presentation of Operational procedures and workflows for Retirement Plans Service Center, assisted with training of processors on new workflows
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Review and research of daily gain/loss exposure reports, compilation, analysis and distribution of weekly takeover, prefund and forfeiture account reports
Business Analyst – M&A Annuity Integration Team - The Hartford
2001 - 2002
Service Consultant – Edward Jones Broker Support - The Hartford
1999-2001
Service Specialist – Annuity Processing - The Hartford
1998-1999
Sr. Renewal Analyst and Compliance Specialist - The Hartford
1994-1998
Skills
Research
Cross-Cultural Analysis
Project Management
Insurance
Data Analysis
Business Requirements
Business Analysis
Quality Assurance Testing
Education
Central Connecticut State University
2014 - Present
Major: Geography - Global Sustainability
Central Connecticut State University
2006 - 2012
Bachelor of Arts
Major: Anthropology; Minor: Cross-Cultural Analysis
Graduated Cum Laude, May 2012
Lambda Alpha National Collegiate Honors Society for Anthropology
Departmental Honors Award for Anthropology, 2012
Eastern Connecticut State University
1992 - 1995
Bachelor of Arts
Major: English Literature